Refund Policy

We have a 14-day return policy, which means you have 14 days from the date you receive your product to request a return.

The product must be unused, in its original condition, and returned in the original packaging. Returns requested after 14 days will not be accepted.
We offer a 100% satisfaction guarantee or your money back because we believe our products are of the highest quality and will exceed your expectations.

To initiate a return, please contact us at info@EvelynAndRose-Boutique.com.

If your return request is approved, we will send you a return label and detailed instructions on how and where to send your package.
Products sent back to us without prior approval will not be accepted.

You can always contact us regarding your return request at info@evelynandrose-boutique.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get the product you want is to return the item you currently have. Once your return is accepted, you can place a new order for the desired item.

Items Not Eligible for a Full Refund

Free or promotional items are not eligible for a refund.
If your return meets the conditions above and is approved, you will receive store credit instead.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether your refund has been approved.
If approved, the refund will be automatically processed to your original payment method within 7 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.

If you need an extension of 15 extra days to return your product, please contact us at info@EvelynAndRose-Boutique.com.