Shipping Policy

WHAT ARE THE SHIPPING COSTS?

Manage your shipping costs in a healthy way. This way you will not have to pay shipping costs. We only deliver within Australia.

CAN I TRACK THE DELIVERY?

Yes, we ship all products with Track & Clue. You can track your order on the order status page, where you will receive a link by email as soon as your order is shipped.

Sometimes status tracking and updating can take some time. The track will be available.

WHAT ARE THE DELIVERY TIMES?

Delivers products quickly. The processing time for orders is 1 to 3 business days. If you place an order before 10:00 a.m. Monday to Friday, we aim to process your order on the same day. Therefore, the average delivery time is 3-8 business days. Due to the volume of orders we are receiving during the sales period, this shipping time may be affected twice as much as described.

I AM NOT HOME DURING DELIVERY, WHAT SHOULD I DO NOW?

If the package cannot be delivered, it will wait for you at the post office for 7 days. You will also receive a message from the driver, including the pick-up location. After these 7 days, Correos will return the package to our warehouse.

INCORRECT ADDRESS

It is the customer's responsibility to ensure that the delivery address provided is correct. We do our best to expedite processing and delivery, so there is always some time to correct an incorrect delivery address. Please contact us immediately if you believe that you have provided an incorrect delivery address.

LOST OR STOLEN PACKAGE

We are not responsible for lost or stolen packages. If Track and Trace indicates that the package was delivered to the address provided, but you have not yet received your order. Please inform us, 14 days after the specified delivery date, the post office will initiate an investigation and we will keep you informed until the investigation is complete.

Questions about your order

Do you have any questions about your order? If so, please contact us.